TapTime Your events and meetups nearby

Payment, Delivery & Complaints Policy

Effective from 1 January 2025  ·  TapTime

1. Payment Terms

Payments for TapTime's paid services are processed by ComGate Payments, a.s. (PCI DSS certified). TapTime does not store card numbers or other sensitive payment data.

Accepted methods Credit/debit card (Visa, Mastercard), bank transfer, Google Pay, Apple Pay, and other methods offered by the payment gateway.
Currency Payments are made in Czech crowns (CZK). Prices are final. VAT not applicable.
Due Payment is due immediately upon ordering. The service is activated upon successful receipt of payment.
Invoice An invoice is sent by email after successful payment.

2. Delivery Terms

All TapTime platform services are digital in nature. No physical goods are delivered.

Event Boost Activation is immediate after payment is received. The event will be boosted for the purchased period.
Sponsored Banner After admin approval, display will be activated within 24 hours of payment. You will be notified by email upon approval.
Digital content is delivered electronically. Physical delivery is not applicable.

3. Cancellation and Right of Withdrawal

Purchased digital services are activated immediately after payment. Given the nature of digital content, the following rules apply:

Sponsored Banner — before approval

If the banner has not yet been approved and displayed, you may request a refund within 14 days of payment via the contact form.

Sponsored Banner — after display starts (pro-rata refund)

Once banner display begins, you can cancel it at any time in the app — cancellation is immediate. A pro-rata refund will be issued for each remaining full day: amount paid ÷ total days × remaining full days. Refunds are processed within 24 hours of cancellation.

Event Boost (pro-rata refund)

An active boost can be cancelled at any time in the app — cancellation is immediate. A refund is issued for each remaining full day at the applicable daily rate. Refunds are processed within 24 hours. The consumer expressly consents to performance commencing before the statutory withdrawal period expires pursuant to § 1837(l) of the Czech Civil Code.

To cancel, go to My Ads or My Events — the effect is immediate. The refund will be returned to the original payment method within 14 days.

To apply for a cancellation, contact support via the contact form, stating the transaction number and description of the request.

4. Complaints Policy

If the purchased service was not provided in accordance with the agreement (e.g. the boost was not activated, the banner was not displayed), you have the right to file a complaint.

How to complain Submit a complaint via the contact form with a description of the issue and the transaction number.
Processing period We will process the complaint without undue delay, within 30 days of submission.
Refund For a justified complaint, the payment will be returned to the original payment method within 14 days of the complaint being accepted.
Consumers have the right to out-of-court dispute resolution through the Czech Trade Inspection Authority (coi.cz) or the EU Online Dispute Resolution platform (ec.europa.eu/consumers/odr).

5. Contact for Payment Matters

Operator: TapTime  ·  Contact details

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